What is business process outsourcing
(BPO)? BPO is the process of hiring another
company to handle business activities for you.
Business process outsourcing
(BPO) is the contracting of a specific business
task, such as data entry, online data entry,
data processing, data mining, data cleansing,
data capturing, data conversion, html conversion,
xml conversion, word processing, form processing,
catalog processing, image processing, OCR, scanning,
proofreading, graphics editing, website design
and search engine optimization to a third-party
service provider.
Usually, BPO is implemented as
a cost-saving measure for tasks that a company
requires but does not depend upon to maintain
its position in the marketplace. BPO is often
divided into two categories: back office outsourcing,
which includes internal business functions such
as billing or purchasing, and front office outsourcing,
which includes customer-related services such
as marketing or tech support.
Business
Process Outsourcing (BPO) Benefits:
- Provides access to people,
processes, technology, and best-practices
up front
- Allows companies to maintain
control of its projects on a level that is
easily managed
- Provides a flexible way to
manage new ventures - scalable for growth
or consolidation and reduces capital investment
- Reduces amount of time spent
managing day-to-day processes so focus remains
on your core business processes
- Faster development of new
processes in a controlled, shared cost environment
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